Tri-Lakes Mobile Detailing
— Terms & Conditions —
Effective Date: (V 0.1) October 1, 2025
Business Addresses:
Local Mailing Address: PO Box 301, Mount Pleasant, TX 75456
Legal Correspondence: 5900 Balcones Drive Suite 100, Austin, TX 78731
Contact: 903-403-7733 · jlfisher@trilakesmobiledetailing.com
By scheduling a service with Tri-Lakes Mobile Detailing (“Company”), the customer (“Client”) acknowledges and agrees to the following terms. These terms constitute a legally binding agreement between the Company and the Client.
1. Service Agreement
All services are performed by Tri-Lakes Mobile Detailing with the highest level of care and professionalism. By booking a service, the Client agrees to the scope, pricing, and expectations outlined in the selected service and these Terms & Conditions.
2. Vehicle Condition & Pricing
All service estimates assume the vehicle is in average condition. Upon arrival, a preliminary inspection will be conducted to assess actual condition. Any factors that may affect pricing, labor time, or service outcomes will be disclosed prior to beginning work. Final pricing may be adjusted based on vehicle condition, scope of work, and any additional labor or materials required. The Client acknowledges that final pricing may vary based on actual condition and agrees to any adjustments disclosed prior to service.
3. Liability Disclaimer
All services are performed at the Client’s own risk.
The Company is not liable for any pre-existing damage to the vehicle, including but not limited to paint, upholstery, electronics, or mechanical components.
The Company is not responsible for any loss or damage to personal belongings left inside the vehicle.
The Client agrees that the vehicle is in a condition suitable for detailing and can withstand standard cleaning procedures (vacuuming, shampooing, extraction, steam cleaning, and safe chemical application). Specialty services such as paint polishing or correction may involve additional risk and are performed only with explicit client consent.
The Company reserves the right to decline service if the vehicle’s condition poses a risk to personnel, equipment, or property.
4. Personal Property & Trash Removal
Clients are asked to remove all personal items, valuables, and sensitive materials from the vehicle prior to service. While Tri-Lakes Mobile Detailing takes great care with every service, the Company cannot assume responsibility for any items left inside the vehicle. Responsibility for personal belongings remains with the vehicle owner.
If the vehicle contains excessive trash, food waste, pet debris, or loose personal items, additional time and labor may be required to prepare the vehicle for service. In such cases, an additional fee may apply. To ensure a smooth and efficient experience, clients are encouraged to clear out loose items before their appointment.
5. Media Documentation
Tri-Lakes Mobile Detailing documents select services through photo, audio, and video recordings for purposes including quality assurance, internal training, service reviews, marketing content, and legal protection.
• Photo Documentation: Before-and-after photos are taken as part of every service to confirm scope of work, highlight results, and provide clients with a visual record of their vehicle’s transformation. These images are digitally delivered to the client after service and retained internally for quality assurance and recordkeeping.
• Audio & Video Documentation: Audio or video may occasionally be recorded during service appointments to capture procedures, vehicle condition, or relevant verbal interactions. These recordings help uphold service standards, reinforce transparency, and support internal training or legal documentation.
All recordings are conducted respectfully and discreetly. No media will be shared publicly (e.g., website, social media, promotional materials) without the Client’s explicit permission. By booking a service, the Client consents to internal use of media for quality assurance, training, and documentation purposes.
Media Removal Requests: We honor all client requests to remove publicly shared media (photos, audio, or video). Please allow up to 5 business days for removal. All requests will be handled respectfully and confirmed once complete.
6. Service Scope & Limitations
Tri-Lakes Mobile Detailing provides exterior and interior detailing services as outlined in the selected service. While every effort is made to achieve optimal results, certain stains, odors, or damage may be permanent or require specialized treatment beyond the scope of standard detailing. No guarantees are made regarding complete removal of all contaminants.
7. Extreme Condition Policy
If a vehicle is deemed to be in extreme condition — such as extremely excessive dirt, pet hair, staining, trash, odor, or buildup — additional charges may apply, or the service may be rescheduled due to time constraints. These conditions often require extended labor, increased product usage, and may impact our ability to serve other clients as scheduled which may lead to the application of an Extreme Condition Fee, as outlined below.
Tri-Lakes Mobile Detailing reserves the right to apply an Extreme Condition Fee ranging from $50–$150+, depending on severity. This policy protects our time, tools, and schedule while ensuring every client receives premium care without compromise.
We do not accept mold or biohazard jobs. The following conditions fall outside the scope of our services and may result in refusal of service due to health and safety risks:
Common Biohazard Conditions (Tri-Lakes does not service these)
Mold or mildew growth inside the cabin, trunk, or vents
Human or animal waste (urine, feces, vomit)
Blood or bodily fluids
Rodent infestation or droppings
Decomposition odors or remains
Used needles, medical waste, or drug paraphernalia
Severe pest contamination (e.g., cockroaches, maggots)
These situations often require specialized PPE, containment protocols, and legal disposal — far beyond the scope of premium detailing.
Thank you for understanding. This policy helps us maintain the highest standards of care, safety, and professionalism.
8. Environmental & Legal Compliance
All products used are professional-grade and eco-safe. Services are performed in accordance with local environmental regulations, property guidelines, and shoreline buffer standards. The Company reserves the right to decline service if conditions are unsafe, non-compliant, or violate local ordinances.
9. Insurance Coverage
Tri-Lakes Mobile Detailing maintains both general liability and garage keepers insurance to ensure your vehicle is protected during service. These policies are designed to cover accidental damage directly caused by the Company. While every precaution is taken to prevent issues, this coverage provides peace of mind and reinforces our commitment to professional care.
10. Waiver of Claims
Tri-Lakes Mobile Detailing stands behind every service with care, professionalism, and a commitment to visible results. While we strive to exceed expectations, the Client agrees to waive claims for incidental or indirect damages that fall outside the scope of standard detailing practices. This includes dissatisfaction with cosmetic outcomes that are limited by the vehicle’s pre-existing condition or the inherent limitations of non-restorative detailing. This waiver does not apply in cases of gross negligence or willful misconduct.
11. Limitation of Liability
Tri-Lakes Mobile Detailing is committed to delivering the best possible results with every service, using professional-grade products, proven techniques, and a detail-obsessed approach. While every effort is made to exceed expectations, the Client understands that certain outcomes may be limited by the vehicle’s pre-existing condition or the scope of the selected service. In the unlikely event of a claim, Tri-Lakes Mobile Detailing’s total liability shall not exceed the amount paid for the specific service in question. This limitation applies to all claims, including those related to damage, dissatisfaction, or service outcomes — except in cases of gross negligence or willful misconduct.
12. Assumption of Risk
The Client acknowledges that vehicle detailing involves physical and chemical processes, and agrees to assume all risks associated with standard procedures. This includes, but is not limited to, the use of cleaning agents, extraction equipment, and water-based or mechanical tools. The Client confirms that their vehicle is in suitable condition to receive detailing services.
13. Specialty Restoration & Protection Services
These services reflect Tri-Lakes’ commitment to long-term care, aesthetic excellence, and condition-based customization. They are ideal for clients seeking elevated protection, gloss enhancement, or restorative transformation beyond standard detailing.
Tri-Lakes Mobile Detailing may offer specialty services such as:
• Paint polishing and paint correction
• Headlight and fog light restoration
• Plastic, rubber, and vinyl trim restoration
• Chrome, metal, and aluminum polishing
These services are considered premium add-ons and are not included in standard detailing packages unless explicitly selected. Due to the nature of restoration and protection work, results may vary based on material condition, age, and prior damage. The Client acknowledges that these services may involve additional labor, materials, and risk, and are performed only with explicit consent.
No guarantees are made regarding full restoration, permanent results, or defect removal. All services are performed with professional-grade products and techniques, and pricing is based on vehicle condition, scope of work, and desired outcomes.
Engine Bay Detailing
Engine bay detailing is offered as a specialty service and is not included in standard detailing packages unless explicitly selected. This service focuses on cosmetic cleaning of accessible surfaces using safe, low-pressure techniques and professional-grade products.
Tri-Lakes Mobile Detailing does not perform mechanical work, degreasing of active leaks, or cleaning of sensitive electrical components. The Client acknowledges that engine bay detailing involves elevated risk due to the proximity of electronics, sensors, and fluid systems, and agrees to assume all risks associated with cosmetic cleaning procedures.
This service is performed only with explicit client consent and may be declined if the vehicle’s condition poses a risk to personnel, equipment, or property.
14. Dispute Resolution
The Client agrees to resolve any disputes through good-faith mediation prior to initiating legal action. If mediation is unsuccessful, legal proceedings shall be initiated in Titus County, Texas, and governed by the laws of the State of Texas.
15. Payment Terms
Tri-Lakes Mobile Detailing does not currently require a deposit, but reserves the right to implement one for specialty services or high-demand periods.
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods include credit/debit card and mobile payment.
Late payments may incur a fee of $25 per week.
Payment Policy
Tri-Lakes Mobile Detailing accepts credit/debit cards, Square payments, and mobile payment options including Apple Pay, Google Pay, Cash App, and Venmo.
For safety and fraud protection, we do not carry cash or accept personal checks.
All payments are processed securely, and receipts are available upon request. We appreciate your understanding and support of a clean, professional payment experience.
16. Cancellation & Rescheduling
Cancellations must be made at least 24 hours in advance to avoid a $50 cancellation fee.
Same-day cancellations or no-shows may be charged 50% of the scheduled service fee.
Appointments may be rescheduled due to weather, equipment failure, or other unforeseen circumstances. Clients will be notified promptly in such cases.
18. Service Area
Tri-Lakes Mobile Detailing services Mount Pleasant, TX and surrounding areas. Appointments outside this area may incur a travel fee or require multiple vehicles to be serviced.
19. Consent for Communication
By providing contact information, the Client agrees to receive service updates, promotional offers, and appointment reminders via phone, email, or text. Clients may opt out at any time.
20. Acceptance of Terms
By booking a service, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.